Shipping Policy For Pandorua

At Pandorua, we want your jewelry to reach you safely and conveniently—which is why we offer free standard shipping on all orders, no minimum purchase required. This policy outlines our shipping options, delivery timelines, packaging standards, and other key details for orders placed through our website (www.pandorua.net).

1. Shipping Coverage & Free Shipping Benefit

We provide shipping to most countries and regions worldwide. All orders, regardless of value or destination (within our supported regions), qualify for free standard shipping—no hidden fees or minimum spend needed.

2. Shipping Methods & Delivery Timelines

We partner with trusted carriers (e.g., DHL, UPS, FedEx, and local postal services) to ensure reliable and secure delivery. We offer two main shipping options to suit your needs:

2.1 Standard Shipping (Free for All Orders)

  • Delivery Timeline:
  • Domestic orders (within your country/region): 3–7 business days from the date of order fulfillment.
  • International orders: 7–14 business days from the date of order fulfillment (note: delivery may be delayed by customs processing, which is outside our control).
  • Tracking: All standard shipping orders include a tracking number, which will be sent to your registered email address once your order is dispatched. You can use this number to monitor your package’s status via our “Track Order” page or the carrier’s website.

2.2 Express Shipping (Optional, Fee-Applied)

If you need your jewelry sooner, you can upgrade to express shipping at checkout (a flat fee will apply, based on your destination).

  • Delivery Timeline:
  • Domestic orders: 1–3 business days from the date of order fulfillment.
  • International orders: 3–5 business days from the date of order fulfillment (customs processing may still affect timing).
  • Tracking: Express shipping includes real-time tracking and signature confirmation upon delivery (to ensure your package is received safely).

3. Order Fulfillment Process

After you place an order, we follow these steps to get your jewelry to you:

  1. Order Verification: We review your order details (e.g., shipping address, payment confirmation) within 1–2 business hours to ensure accuracy. If there are any issues (e.g., incomplete address, payment discrepancy), we will contact you via email to resolve them.
  2. Processing & Packaging: Once verified, our team carefully prepares your jewelry—each piece is inspected for quality, then packaged in a protective Pandorua gift box (or pouch) and a sturdy shipping box to prevent damage during transit. This process typically takes 1–2 business days (excluding weekends and holidays).
  3. Dispatch & Notification: When your order is shipped, we send a “Shipment Confirmation” email with your tracking number and carrier details. You can start tracking your package within 24 hours of receiving this email (carriers may take time to update their tracking systems).

4. Packaging Standards for Jewelry

We understand that jewelry is delicate, so we use specialized packaging to ensure it arrives in perfect condition:

  • Each jewelry piece is placed in a soft Pandorua pouch (to prevent scratches) before being secured in our signature gift box (ideal for gifting or storage).
  • The gift box is then placed in a rigid, padded shipping box with additional cushioning (e.g., bubble wrap) to absorb shock during transit.
  • For international orders, we include all necessary customs documentation (e.g., commercial invoice, declaration of value) to streamline customs processing and avoid delays.

5. Customs & Import Duties (International Orders)

For orders shipped outside your home country, please note:

  • Customs duties, taxes, or import fees may be imposed by your local government. These charges are not included in your order total or our shipping costs—they are the responsibility of the recipient (you).
  • We cannot predict the exact amount of customs fees (they vary by country and order value). We recommend checking with your local customs office before placing an order to understand potential charges.
  • If you refuse to pay customs fees and the package is returned to us, we will issue a refund for the product’s purchase price (minus any return shipping costs we incur from the carrier).

6. Shipping Issues & Support

If you encounter problems with your shipment (e.g., delayed delivery, missing package, damaged packaging), please contact us promptly:

  • Delayed Delivery: If your package has not arrived within the estimated timeline, use your tracking number to check for updates. If there are no updates or the delivery is significantly delayed, email us at [email protected] with your order number and tracking number—we will investigate with the carrier and provide updates.
  • Missing Package: If the carrier marks your package as “delivered” but you have not received it, check with household members, neighbors, or your local post office first (packages may be left in a secure location). If you still cannot find it, contact us within 48 hours of the “delivered” status—we will work with the carrier to file a claim and arrange a replacement or refund if the package is confirmed lost.
  • Damaged Packaging: If your shipping box arrives damaged, inspect the jewelry immediately. If the jewelry is also damaged, take photos of the packaging and the product, then contact us within 48 hours—we will send a replacement or issue a full refund at no cost to you.

7. Changes to Shipping Address

If you need to update your shipping address after placing an order, please contact us as soon as possible:

  • We can modify the address only if your order has not been dispatched (check your order status via the “My Account” page or our confirmation emails). Email us at [email protected] with your order number and the corrected address—we will confirm the change within 24 business hours.
  • Once your order is dispatched, we cannot alter the shipping address (carriers do not allow address changes after shipment). If the package is delivered to the original address, you will need to coordinate with the carrier or recipient to redirect it.

8. Contact Us for Shipping Inquiries

If you have questions about our shipping policy, need help tracking an order, or have other shipping-related concerns, please reach out to us:

We are committed to resolving shipping issues quickly and ensuring you have a smooth experience from order to delivery.