Privacy Policy For Pandorua

At Pandorua, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website (www.pandorua.net), purchase our jewelry, or interact with our services. By using our platform, you agree to the practices outlined in this policy.

1. Information We Collect

We collect personal information only to provide and improve our services, and we do so in the following ways:

1.1 Information You Provide Voluntarily

  • Order & Account Details: When you place an order or create an account, we may collect your full name, email address, phone number, shipping/billing address, payment method details (e.g., credit card information—note: we do not store full payment details; these are processed securely by our third-party payment partners), and order history.
  • Communication Data: If you contact our customer service team (via email, form submissions, or follow-up messages), we may collect your inquiry content, conversation history, and any additional information you choose to share (e.g., gift notes, special requests).
  • Marketing Preferences: If you opt to subscribe to our newsletter or promotional updates, we collect your email address and track your preferences for personalized offers (you can unsubscribe at any time).

1.2 Information Collected Automatically

  • Browsing Data: When you visit our website, we may collect non-personal information such as your IP address, browser type, device model, operating system, pages visited, time spent on our site, and referral source. This data is collected via cookies and similar tracking technologies (see Section 6 for details on cookies).
  • Usage Analytics: We use tools to analyze how you interact with our website (e.g., which products you view, search queries) to improve site navigation, product offerings, and user experience.

2. How We Use Your Information

We use your personal information for specific, legitimate purposes that align with our service goals:

  • Process & Fulfill Orders: To confirm your purchase, arrange shipping, send order updates (e.g., dispatch, delivery), and process returns or refunds.
  • Provide Customer Support: To respond to your inquiries, resolve issues (e.g., shipping delays, product concerns), and offer personalized assistance (e.g., jewelry care tips, gift recommendations).
  • Improve Our Services: To analyze user behavior, optimize our website design, update product collections, and enhance the overall shopping experience (e.g., refining search filters, streamlining checkout).
  • Send Marketing Communications: If you have opted in, we may send you newsletters, promotional offers (e.g., seasonal sales, new collection launches), and personalized recommendations based on your browsing or purchase history. You can unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link in the email or contacting [email protected].
  • Ensure Security: To detect and prevent fraud, unauthorized access, or misuse of our platform (e.g., verifying order authenticity, protecting against fake accounts).

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

3.1 Trusted Third-Party Partners

  • Payment Processors: We share your payment-related information (e.g., billing address, payment amount) with secure third-party providers (e.g., Stripe, PayPal) to process transactions. These partners adhere to strict privacy standards and do not use your data for unrelated purposes.
  • Shipping & Logistics Providers: We share your name, shipping address, and order details with carriers (e.g., DHL, UPS) to deliver your jewelry. These providers only use your data to fulfill their delivery obligations.
  • Service Providers: We may share non-personal browsing data with analytics tools (e.g., Google Analytics) or website maintenance partners to improve site performance. These partners are prohibited from using your data for other purposes.

3.2 Legal & Compliance Reasons

We may disclose your information if required by law (e.g., in response to a court order, subpoena, or government request) or to protect our rights, property, or the safety of our customers, employees, or the public (e.g., investigating fraud or unauthorized activity).

4. How We Protect Your Information

We implement industry-standard security measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction:

  • Secure Storage: Personal information (e.g., account details, order history) is stored on encrypted servers with restricted access (only authorized Pandorua staff can access this data, and they are bound by confidentiality obligations).
  • Payment Security: Full payment details are never stored on our servers. Our payment partners use PCI DSS (Payment Card Industry Data Security Standard) compliance to ensure secure transaction processing.
  • Data Access Controls: We limit access to your data to only those team members who need it to perform their roles (e.g., order fulfillment, customer support).
  • Regular Audits: We conduct periodic reviews of our security practices to identify and address potential vulnerabilities.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law:

  • Order & Account Data: We retain your order history and account details for 7 years after your last purchase or account activity (to comply with tax and legal obligations, and to assist with future inquiries).
  • Communication History: We keep records of customer service conversations for 2 years to ensure follow-up support and resolve any ongoing issues.
  • Marketing Data: If you subscribe to our newsletter, we retain your email address until you unsubscribe, at which point we delete your marketing preferences from our database.
  • Automated Browsing Data: Non-personal analytics data is retained for 1 year, after which it is anonymized (stripped of any identifiers) for long-term trend analysis.

6. Cookies & Tracking Technologies

Our website uses cookies (small text files stored on your device) to enhance your browsing experience:

  • Necessary Cookies: These are essential for the website to function (e.g., remembering your cart items, enabling checkout). You cannot disable these cookies without impacting site functionality.
  • Analytics Cookies: These track how you use our site (e.g., pages visited) to improve performance and user experience.
  • Marketing Cookies: These help us deliver personalized promotional content (e.g., showing jewelry you viewed previously) if you have opted in to marketing communications.

You can manage your cookie preferences through your browser settings (e.g., Chrome, Safari, Firefox) to disable non-necessary cookies. Note that disabling certain cookies may affect the functionality of our website.

7. Your Privacy Rights

You have the right to control and access your personal information. Depending on your location (e.g., EU under GDPR, California under CCPA), these rights may include:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Update or correct inaccurate or incomplete data (e.g., changing your shipping address in your account).
  • Deletion: Request the deletion of your personal information (subject to legal or contractual obligations, e.g., retaining order data for tax purposes).
  • Opt-Out: Unsubscribe from marketing communications at any time (via the “Unsubscribe” link in emails or by contacting [email protected]).
  • Data Portability: Request your data in a structured, machine-readable format (e.g., exporting your order history) to transfer to another service provider.

To exercise any of these rights, please contact us at [email protected] with your full name, registered email address, and a clear description of your request. We will respond within 30 days of receiving your inquiry.

8. Third-Party Links

Our website may contain links to third-party sites (e.g., social media platforms, jewelry care resources). This Privacy Policy does not apply to these external sites—we recommend reviewing their privacy policies before providing any personal information.

9. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will delete it immediately. Parents or guardians who believe their child has shared information with us may contact us at [email protected] to request removal.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make updates, we will revise the “Last Updated” date at the top of this page and notify you via email (if you have an account) or a pop-up on our website. We encourage you to review this policy regularly to stay informed about how we protect your privacy.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:

We are committed to addressing your privacy inquiries promptly and transparently.