Terms of Purchase For Pandorua

These Terms of Purchase govern your use of the Pandorua website (www.pandorua.net) and any purchases of jewelry or related products from Pandorua. By placing an order through our website, you agree to be bound by these terms, as well as our Privacy Policy, Shipping Policy, and Refund Policy. Please read these terms carefully before making a purchase.

1. Order Placement & Confirmation

1.1 How to Place an Order

To place an order, you must:

  • Provide accurate, complete, and current information (including shipping address, contact details, and payment information) during checkout.
  • Select the desired product(s), confirm quantities, and review your order summary (including total cost in USD) before submitting your order.

1.2 Order Confirmation

  • Upon submitting your order, you will receive an order acknowledgment email to confirm we have received your request. This email does not constitute order acceptance.
  • We will send a formal order confirmation email within 24 business hours (Monday–Friday, 9:00 AM–6:00 PM GMT) once we verify your payment and confirm product availability. This email marks the official formation of a contract between you and Pandorua.
  • If we are unable to fulfill your order (e.g., product out of stock, payment issues), we will notify you via email within 48 hours and issue a full refund (if payment was processed) within 5–10 business days.

2. Payment Terms

2.1 Currency & Pricing

  • All product prices, shipping costs (where applicable), and order totals are displayed and processed exclusively in United States Dollars (USD).
  • Prices are subject to change without notice, but the price charged for your order will be the price displayed at the time you submit your order (provided product availability is confirmed).
  • We do not charge hidden fees—all applicable costs (product price, taxes, if any) are clearly listed in your order summary before checkout.

2.2 Accepted Payment Methods

We accept the following secure payment methods:

  • Major credit cards (Visa, Mastercard, American Express, Discover)
  • Debit cards linked to a checking account
  • PayPal
  • Apple Pay, Google Pay

2.3 Payment Security

  • All payment transactions are processed through encrypted, PCI DSS (Payment Card Industry Data Security Standard)-compliant third-party payment processors. Pandorua does not store your full payment details (e.g., credit card numbers) on our servers.
  • We reserve the right to verify payment authenticity and may cancel orders if we suspect fraudulent activity (e.g., unauthorized payment, mismatched billing/shipping addresses). In such cases, we will notify you via email.

3. Fulfillment & Delivery

3.1 Order Fulfillment (Shipping Preparation)

  • After order confirmation, we will process and prepare your order for shipment within 1–3 business days (excluding weekends and holidays). Processing includes product quality checks, packaging, and coordination with our shipping partners.
  • You will receive a shipment confirmation email with a tracking number once your order is dispatched. You can use this tracking number to monitor your package’s status via our “Track Order” page.

3.2 Delivery Timeline & Shipping Costs

  • Delivery Timeline: Regardless of your location, all orders will be delivered within 6–12 business days from the date of shipment (this timeline includes transit time and does not account for potential customs processing delays for international orders, which are outside our control).
  • Global Free Shipping: We offer free standard shipping on all orders worldwide, with no minimum purchase required. No additional shipping fees will be charged at checkout or after order placement.

4. Returns & Refunds

4.1 Return Eligibility & Timeline

  • You may return any unused, undamaged product (in its original packaging, with tags and certificates of authenticity, if applicable) for a full refund within 60 days of the delivery date.
  • Custom or personalized jewelry (e.g., engraved pieces, made-to-order designs) is non-returnable unless it arrives damaged or defective.
  • To initiate a return, contact our customer service team at [email protected] with your order number and reason for return—we will provide a prepaid return shipping label (global free return shipping applies) and instructions.

4.2 Refund Processing

  • Once we receive and inspect the returned product (typically within 3–5 business days of delivery to our warehouse), we will approve or reject the refund.
  • Approved refunds will be issued to your original payment method within 5–10 business days of approval. The time for the refund to appear in your account depends on your payment provider (e.g., 3–7 days for credit cards, 1–3 days for PayPal).
  • Refunds cover the full product price. Original shipping costs (if any) are non-refundable unless the return is due to our error (e.g., wrong product sent, defective item).

5. Product Availability & Changes

  • Product availability is displayed on each product page (e.g., “In Stock,” “Out of Stock”). We strive to maintain accurate stock levels, but occasional discrepancies may occur. If a product is unavailable after order confirmation, we will notify you via email and issue a full refund within 5–10 business days.
  • We reserve the right to modify product details (e.g., design, materials, dimensions) without notice, but such changes will not affect orders that have already been confirmed.

6. Customer Responsibilities

  • You are responsible for providing accurate and up-to-date shipping information (including street address, city, postal code, and country). Pandorua is not liable for delayed or lost deliveries caused by incorrect or incomplete shipping details.
  • For international orders, you are responsible for paying any customs duties, taxes, or import fees imposed by your local government. These charges are not included in your order total and must be paid directly to the customs authority upon delivery.
  • You agree to inspect your order upon delivery. If the product is damaged, defective, or incorrect, contact us within 48 hours of delivery with photos of the issue—we will arrange a replacement or full refund at no cost to you.

7. Cancellations & Modifications

  • Order Cancellations: You may cancel an order within 24 hours of submitting it, provided the order has not yet been processed (i.e., not marked as “In Processing” in your account). To cancel, email us at [email protected] with your order number and “Order Cancellation” in the subject line. Once processed, cancellations cannot be reversed.
  • Order Modifications: Requests to change product quantities, sizes, or shipping addresses must be submitted within 12 hours of order placement and are subject to approval (we cannot modify orders that have already entered the processing phase).

8. Limitation of Liability

  • Pandorua shall not be liable for any indirect, incidental, or consequential damages (e.g., loss of use, inconvenience) arising from your purchase or use of our products, except in cases of intentional misconduct or gross negligence.
  • Our liability for direct damages (e.g., defective products, incorrect orders) is limited to the total amount paid for your order.

9. Changes to These Terms

We may update these Terms of Purchase periodically to reflect changes in laws, business practices, or service offerings. When we make updates, we will revise the “Last Updated” date at the top of this page and notify you via email (if you have an account with us). Your continued use of our website and placement of orders after updates take effect constitutes acceptance of the revised terms.

10. Contact Us

If you have questions, concerns, or disputes related to these Terms of Purchase, please contact our customer service team:

We will respond to your inquiry within 24 business hours and work to resolve any issues promptly.